Got any questions? No worries, mate! Simply get in touch and let us know how we can help.
What do you mean by ‘open dated tickets’?
When you book the Ultimate East coast package, you’ll be sent ‘open-dated tickets’ which are valid for 12 months. This means that you have 12 months from the issue date to complete your trip. If you pre-purchase a package and want to travel later, just let us know and we will wait to issue your vouchers.
Your transport pass is valid in one direction only and you can only use each stage of the journey once.
I want to travel flexibly. How does it work?
Your travel is completely flexible! Your travel dates and bus journeys can be booked in along the way. You’ll be given all of the information you need to book in your trip as you go. Alternatively you can get in touch with your Ultimate Travel expert who can help you book in your activities. (Just remember to give us sufficient notice to book you in for your preferred travel dates as we cannot guarantee availability).
Have a tight schedule? We can create a personal fixed itinerary for you to show you exactly where you’ll be each day.
Have more freedom? We can book part of your trip to get you started and leave the rest open dated – leaving you time to decide when you want to move on and where you want to go!
Can I add extra activities & accommodation onto my package?
Of course! Just let us know what else you would like to do along the East Coast and we can add it into your package to ensure you have the best trip possible! Extras can also be added as you travel – just get in touch with your Ultimate Travel expert for a quote and to book!
What happens after I book my package?
After booking you’ll receive a confirmation email. Shortly after you’ll be contacted by a Travel Expert at UltimateOz – you can email them for information at any time.
Are there any extra costs?
We’ve done our best to include everything we can in your East Coast package to avoid any surprise fees along the way!
The only extras you will be asked to pay for are:
- $20 port, fuel, reef management levy payable locally on your Great Barrier Reef trip. This is charged by your day trip supplier to protect the reef & keep it beautiful – best $20 you can spend we say!
- $10 insurance levy payable locally before your Fraser Island trip. You may also hire a sleeping for your Fraser Island trip for $10.
Whilst lots of your activities include meals, you will need to purchase any additional meals and drinks during your trip.
Please be aware that some departure dates will incur a surcharge due to our suppliers raising prices for special occasions and public holidays. For example, but not limited to, New Year’s Eve, Christmas, local festivals etc. Feel free to get in touch in advance for more info.
You will also have the opportunity to upgrade to two optional unique stops: Treasure Island and the Rainforest Experience. You can pay your tour guide for these upgrades if you decide to participate or add them on when you book!
Who will be my travel mates?
Travelling solo or looking for new mates to add to your crew? As you have the option to hop on and off, you’ll be meeting new travellers at each leg of the journey!
Travelling with a friend? Be sure to let us know so that we can ensure your activities are booked together.
How far ahead should I book my Ultimate East Coast package?
We recommend that you book your East Coast package sooner rather than later as buses do get fully booked, but no worries if you’re late to make plans, we can help you out with last minute travel arrangements.
How much money should I take with me?
Our package includes all of your accommodation, heaps of activities and most of your food so you won’t have to spend a lot more during your trip however we recommend budgeting $20-$40 per day to cover any extra food and drinks you’d like to purchase.
Some of your trips are all inclusive so you won’t have to budget for these days!
What are the group sizes?
On The Ultimate East coast package, the bus takes a maximum of 24 people however group sizes will vary for each of your activities.
Do I need a drivers license?
If you’d like to drive on Fraser Island, you need to be over 21 with a valid drivers license (International licences are accepted.) If you don’t have a drivers license you can still take part in the Fraser Island trip however you will not be allowed to drive on the island.
Are there any luggage restrictions?
You can travel with a suitcase or backpack. Some overnight trips (such as Fraser Island and the Whitsunday Islands) will not allow you to bring your luggage with you on the tour however you’ll be able to store your luggage at your hostel and retrieve it when you return. We recommend bringing a smaller day pack with you for day trips.
Do I need to bring a sleeping bag?
You will need a sleeping bag for your Fraser Island trip. If you don’t have one, you can hire one when you get there for $10!
All of the hostels included in your package will provide all of your bedding for you.
Is any food or drink included?
Lots of the activities we’ve included in the East coast package include your meals. The meals on your Fraser Island and Whitsundays trips are all included so you’ll receive breakfast, lunch and dinner during these tours. Some of your day trips also include morning tea and lunch. You will need to purchase any alcohol and other drinks separately.
How do I book my bus journey?
The Loka bus departs from Sydney every Tuesday at 8am. Departures times for the rest of your East Coast trip can be found on the Loka website under ‘Timetables’. You will be provided with a login to the Loka website to access the bus & train timetable and to book in your travel. The Ultimate crew will be more than happy to help you book your bus if needed.
Where will I be sleeping? What’s the accommodation like?
We’ve chosen the best quality hostels up the East Coast at the best prices for you. You’ll be sleeping in 4-16 bed dorm rooms, a tipi, private campsite and even on a sailing boat!
What happens when I’ve finished my East Coast package?
If you’re unsure of what to do after your package ends, just drop us an email or give us a call – we’re happy to give you recommendations on what to do next!
If you’ve got the travel bug our friendly travel experts can talk you through some options – and even set you up with some sweet deals on discounted travel!
Looking for a job? Our jobs expert can help you write the perfect CV and apply for jobs.
We love hearing from you and we’re here to assist you any way we can!
Booking Terms & Cancellations
Credit card fees and fees paid to us for accommodation and luggage storage are not transferable or refundable.
If you cancel your travel, you must pay us a fee of 50% of the value of the travel that was booked on your behalf and cancelled (“Cancellation Fee”).
Deposits are non refundable. If you do not pay the outstanding balance at least 6 weeks prior to departure we reserve the right to cancel your reservation.
In addition, if a Service Provider charges us for the cancelled travel you must also pay us the amount that we are charged on your behalf by the Service Provider. It is therefore possible your cancellation fees could be up to 100% of the cost of the booking, regardless of whether travel has commenced (for example cancellations
made within 24hrs of travel or certain flight bookings).
The Cancellation Fee will apply in all cases where a tour is able to run. For example, if you are unable to reach a tour due to an “act of God” (for example a road is cut
off due to flooding) the normal Cancellation Fee will apply if the tour still runs in your absence or would have run but for your absence.
The Change Fee of $50 per tour will apply to any pre-booked Fraser Island and/or Whitsundays to change date of departure in addition to any to any supplier fee.
If a tour or other travel service is cancelled by the Service Provider, we will refund you the amount paid for the tour or other travel service less a 10% administration
fee (“Admin Fee”).
The 10% Admin Fee does not apply to: Dive Courses where you fail a Dive Medical test; or Skydives cancelled by the Service Provider within 3 days of booking due to
weather, and a full refund will apply.
Flight & bus bookings will, in many cases, incur a 100% cancellation fee.
Where a refund or other payment applies, you may choose to transfer the whole cost of the tour (less any operator cancellation charges) to another tour. However, we
may charge you a transfer fee of $30.
Whilst we normally attempt to process refunds swiftly, situations (such as natural disasters) may result in up to 30 days processing time, due to high volume.