What is Mail Service Australia?
Every working holiday maker, student and traveller in Australia needs a fixed mailing address to receive letters, postcards and parcels. If you’re planning to work while in Australia, it’s essential to set up your Tax File Number, bank account and Medicare (if eligible).
If you’re yet to find a permanent place to live, or if you plan to constantly be travelling, a Mail Service account is a great way to manage your incoming mail — and a great way for family to send you letters and parcels.
A Mail Service Australia account gives you a fixed mailing address for a twelve month stay in Australia. Your membership lets us hold your mail for you to collect, or scan it to a secure online account. That way you can access and view your mail anywhere, anytime, via computer or mobile. Easy!
How It Works
- Sign up online or in person (1 account per person only).
- Give your Mail Number and address to friends, relatives, bank, tax office, employers, superannuation company etc.
- When mail arrives we’ll notify you by email. Letters are scanned and uploaded to your secure online account, which you can access at any time. If you receive a parcel or ‘unscannable’ item, we’ll email you a description and store it safely for collection.
- Mail forwarding — we can forward your letter mail to any address across Australia (standard postage & cash-on-delivery fees apply).
- Parcel packages weighing no more than 2kg can be received and stored for collection.
- Parcel forwarding — charged at the AU Post standard forwarding fee plus a AU$20.00 service fee per parcel item forwarded.
- Manage everything online — download scanned mail, change your forwarding address and extend your service.
- Mail can be collected 12pm–4pm, Monday to Friday from our Sydney Haymarket mail holding office.
Advantages
- One address in Australia for your entire stay.
- Avoid queuing at post offices.
Mail Service Terms & Conditions
- Mail Service Australia is available to backpackers / travellers only, for managing personal mail while temporarily in Australia.
- This service is for individual use only (1 account per person). Mail for other persons (friends / partners / spouses) will be automatically returned to sender.
- This service cannot be used to receive internationally redirected mail.
- Forwarding is limited to 5 items per calendar month.
- To verify your account and receive scannable letters via email, we may ask you to supply a copy of photo ID or your passport.
- This service is not available to Australian residents.
- This service cannot be used for business / commercial purposes.
- We reserve the right to open mail that appears to be fraudulent or dangerous.
- We reserve the right to cancel any mail service account that appears fraudulent in nature and notify the necessary parties.
- Accounts which violate these terms will be cancelled. Refunds will not be offered.
- Photo identification must be shown when collecting mail and parcels.
- Bank and credit cards are treated as non-scannable items.
- Due to administration and processing costs, this is a non-refundable product. Change-of-mind purchases are not permitted.
- Office hours are Monday to Friday (9am–4pm). Closed Sundays and Australian public holidays. Opening hours are subject to change.
