Our Customers

OUR CUSTOMERS

At Ultimate Travel, our customers are at the heart of everything we do. They’re fun, flexible, and open-minded travellers aged 18–35 (and young at heart) who are seeking more than just a holiday—they’re looking for unforgettable adventures, new friendships, and real connection. Whether on a gap year, a working holiday, or a short break from the everyday, our travellers come from all over the world to experience their Ultimate moment.

ABOUT YOU

You are social, adventurous, and curious. You are looking to meet new people, discover local culture, and explore incredible destinations with the support of a great group leader and an equally great group. Many travel solo but leave with a new circle of friends and memories that last a lifetime.

We believe in creating experiences that matter—mates, moments, and memories delivered in a fun and responsible way. From East Coast Australia to Southeast Asia and beyond, our customers care about making the most of every day, respecting the places they visit, and embracing what makes each destination unique. If you’re someone who loves to travel with purpose, thrives in a group setting, and is ready to say yes to your next adventure, you’ll fit right in with the Ultimate crew.

OUR COMMITMENT

We’re committed to making our group tours as inclusive, safe, and accessible as possible for all travellers, regardless of background, ability, or identity. We welcome travellers from all walks of life and encourage anyone interested in our experiences to reach out before booking if they have any medical conditions, access needs, or other considerations that could impact their participation in our tours. With open communication, we’ll always do our best to provide personalised guidance or alternative options.

We strive to reduce barriers that might prevent someone from enjoying our tours.
We review each traveller’s needs on a case-by-case basis, with the aim to adapt where we can
We train our group leaders and sales team on inclusive language, respectful behaviour, and how to support guests with varying needs
We’re always looking to improve and welcome feedback from all travellers

We welcome:

Solo travellers
People of all identities and backgrounds
Those with different physical abilities, provided the tour style suits their comfort and safety levels

We believe great travel is about connection, shared experiences and a welcoming attitude. If you bring the right energy, we’ll bring the adventure.

TOUR DESIGN CONSIDERATIONS

Fitness Levels: Our tours generally require an intermediate level of fitness, with 3–5km of walking per day on average
Transport & Accessibility: To reduce emissions, we use public and shared transport on most of our tours. This means there may be short walks (up to 1km) with luggage to and from accommodation and transport terminals
Accommodation: We partner with hostels, hotels, guesthouses, and resorts. Some may have limited accessibility features such as lifts or accessible bathrooms, depending on the destination
Group Experience: Our tours are designed to be social and active. Travellers should be comfortable in shared group settings and flexible with the group pace

Want to find out if a tour is right for you? Contact our team to discuss your travel plans